Coronavirus (COVID-19) Frequently asked questions

Date: 05.06.2020 - 16:30 hours

We are keeping a close eye on developments associated with the spread of Coronavirus, with the health and safety of our customers as our number one priority. Understandably, we’re currently receiving high volumes of calls and messages. We would urge you not to contact us right now, to allow us to deal with customers in departure date order. If your booking is affected, we’ll be in touch as quickly as possible. Thank you for your patience, and in the meantime if you have questions about your situation, please review our answers to some common questions below.

Due to the current situation, we have decided to cancel all arrivals (except holidays in Holland) until 19 June 2020. If we already know that a destination will not be open on a later departure date, we will also cancel these departures.

Corona Voucher
If your holiday is cancelled due to the Corona virus, you will receive a voucher for the amount you have paid so far. You will be able to use this voucher towards the payment of a holiday with a later arrival date. It is valid for 1 year from the date of issue and can be used for all holidays offered by Roan Camping Holidays and Go4camp. Your holiday must take place before 31 December 2021.

So, a future holiday can be booked within 1 year from the date of issue by exchanging the voucher. The arrival date needs to be in 2020 or 2021. If you receive the voucher on the 1st of April, you have until the 1st of April 2021 to book a new holiday arriving in the year 2020 or 2021.

We will contact you within two weeks about how the voucher will be made available. You do not have to contact us about this.

Where can I check the latest status of the travel advice issued for a particular destination?
We advise you to keep an eye on the website of Foreign Affairs:

Arrivals from 15 June and later
Italy, Croatia & Slovenia:
We assume that holidays to these countries can continue from 15 June onwards, with the exception of a number of campsites which will not open. These trips have already been cancelled.

The Netherlands:
All campsites in the Netherlands are already fully open.

France, Austria and Spain:
At this moment we can't say with certainty if your holiday will go ahead, this depends, of course, on the current situation at that moment. At least 10 days before arrival you will be informed if your holiday will be cancelled. 

All destinations:
Do you have any doubts about your trip? Then you can make use of our rebooking scheme. For more information, please refer to our general terms and conditions. Would you like to cancel your trip? Then the regular cancellation conditions apply. Because of the corona virus, we have made it more flexible and regardless of the cancellation date, we will not charge you more than 30% cancellation fees. We will charge this cancellation fee over the entire travel sum.

Can I travel through countries that still have code orange or go on holiday there?
It is possible to travel through and to countries that have code orange, but please check your travel insurance if you are insured in case you unexpectedly end up in hospital during your trip or vacation.

Can I rebook my booked holiday with Go4Camp? 
You can always rebook your holiday to another destination in our range, the date should be in 2020. You will have to pay any additional costs yourself. Furthermore, the normal conditions with regard to changing your trip apply. Check the website for the available options. If you have chosen another destination, please contact our reservations department to change your holiday. You cannot change your destination online.

I no longer want to go on holiday. Can I cancel my holiday because of the Corona virus?
If you want to cancel your holiday yourself, you will have to pay the cancellation fee applicable at the time of cancellation, in accordance with our travel conditions. Because of the corona virus, we have made it more flexible and regardless of the cancellation date, we will not charge you more than 30% cancellation fees. We will charge this cancellation fee over the entire travel sum.

Do I have to make my final payment while it is still uncertain whether my holiday will go ahead?
According to our travel conditions, you must pay the final payment 8 weeks before arrival. Did you make a booking with arrival until July 31st? Then the final payment may be made 3 weeks before the arrival date. You will not receive a new confirmation of this, you may keep this date yourself.

If Go4Camp cancels your holiday due to the Corona virus, you will receive a voucher for full payment. Are you still hesitating to transfer the payment to us? Then we ask you to contact us, together with you we will look for a suitable solution.

Facilities at the campsite
Because of the Corona virus there is a chance that facilities are more limited available and/or open.

Refunds not possible
We understand very well that you may have a preference for a refund of the travel sum paid. However, the circumstances are so exceptional that we have opted for an exceptional solution.

Does my cancellation insurance cover the costs if I cancel?
You can contact your travel cancellation insurance company regarding questions about cancellations connected with the Coronavirus. The conditions for this differ per insurance company.

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Go4Camp - Altenaweg 20E - NL-5145 PC Waalwijk - Tel: +31-(0)416-387190